Problem

Describe the problem as the user would experience it. For example "Level 7 printer is flashing red and wont print".

No internet connection, not desired APN is used or the LTE interface receives an incorrect IP address.


Solution

Provide steps that the user can take to solve the problem. For example "The level 7 printer will flash red when it is out of paper. Add paper to tray 1".

By default MBIM modems use the networks provided APN ignoring the manually set one. With some SIM cards the modem can receive an unexpected APN from the network. To resolve this add use-network-apn=no to the APN profile.

CLI commands to accomplish this (replace "internet" with your APN):

/interface lte apn add apn=internet use-network-apn=no

/interface lte set lte1 apn-profiles=internet

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