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The support file is used for debugging MikroTik RouterOS and to solve the support questions faster. All MikroTik Router information is saved in a binary file, which is stored in the router and can be downloaded from the router using FTP or WinBox. If required, then you can generate the file also on the "/flash" folder on devices with FLASH type memory or external storage drive, by specifying the full path to the file "name=flash/supout.rif". You can view the contents of this file in your Mikrotik account, simply click on "Supout.rif viewer" located in the left column and upload the file.
This file contains all your routers router's configuration, logs, and some other details that will help the MikroTik Support to solve your issue. The file does not contain sensitive information or router passwords.
Creating a Support Output file
Winbox
To generate this file in Winbox, click on "Make Supout.rif".
To save the file to your computer, right mouse click on the file and select "Download" to get support output file , or simply drag the file to your desktop.
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Webfig
To generate this file in Webfig, click on "Make Supout.rif" and then "Download" to get in it on your computer.
Console
To generate this file, please type in the command line:
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